FAQ

1.  How can I solve problems with my email?
Please consult the email services user guides located here or contact your l Support Team.
 
Sophos FAQ
This document details frequently asked questions for the Sophos Antivirus software client. If you have an issue or question regarding Sophos and it is not answered here please contact the Help Desk and they will be happy to assist you.
 
 
General Questions
 
 
What is a Computer Virus?
A virus is a program designed to corrupt (and copy itself into) other programs and alter the way they work. The impact of viruses can range from making your computer crash during certain operations, to deleting important files, possibly rendering your computer inoperable.
 
What is Sophos?
Sophos is an anti-virus program that protects your computer from viruses that may try to enter your computer via email, downloads or disk media.
 
Why do I need Anti-Virus Software?
Computer viruses, worms, trojans and other software packages slow computer performance, make computers less reliable and often damage information. Many virus packages give remote control of your computer to an unknown entity on the Internet who will then use it to attack other computers, send out SPAM or share illegal files without your knowledge.
 
Even if you don't think your computer is important enough to protect ask yourself these questions: How much trouble would it be if I had to erase my computer and reinstall all of my programs? Could data be exposed or damaged? What if my computer was used to attack other computers? Are the files on my computer important to me? The answers to those questions is generally not good, it's everyone's responsibility to make sure their computers are protected and it is easy to get started with the software we offer.
 
Who should use Sophos?
Sophos should be used by UCY Faculty, Staff, Student or Affiliate working on UCY business.
 
Is my antivirus updated when I am not at UCY?
YES. If you are offsite the client provided to you is configured in such a way that it communicates with the SOPHOS company server. This allows you receive updates directly from Sophos.com update server.
 
How often does Sophos update its virus definitions?
Every 240 minutes.
 
How is the UCY Sophos Different from other anti-virus programs?
The UCY Sophos is centrally managed it provides anti-virus definition updates. This means you do not have to worry about a subscription running out.
 
I turn my computer off at night and I see that the full system scan is scheduled for 11:00 PM. Will the full scan run when my computer turns back on?
No. If you want to run a full system scan when you turn your computer on, you must open the Sophos client and select Scan Local Disks.
 
How can I set up a full system scan for a different schedule?
You can only set up scheduled scans if your user account is a member of the Sophos Administrators Group in your computer's Users and Groups definition. If you were logged in as an administrator of your computer when you installed Sophos, your account was automatically added to the Sophos Administrators Group. Please refer to the Sophos User's Guide, page 10, for instructions in setting up and scheduling a scan.
 
Do I have to manually update this version of Sophos?
No, the Sophos client automatically receives updates from the UCY central antivirus server.
 
What if my computer is unable to reach the UCY Sophos server? Will it still get updates?
Yes, if your computer has access to the internet but is unable to reach the UCY Sophos server, it will receive updates from the Sophos corporate web server.
 
I run a hardware firewall. What ports do I need to allow for the Sophos client to get its updates automatically and correctly communicate with the management console?
The Sophos Remote Management Service uses ports 8192, 8193 and 8194 to communicate with the Management Console to which it is assigned. The consoles are eis-sav-con1, 169.230.50.15; eis-sav-con2, 169.230.50.16. You can determine which management console your client is pointed at by the file name from which you installed Sophos. The file names have the console number embedded in them.
 
What can I do if I am having problems with Sophos?
Please contact helpdesk at tel. 22894444 or This email address is being protected from spambots. You need JavaScript enabled to view it.
 
 
Windows Questions
 
 
What are the software and hardware requirements for Windows?
 
Operating System:
- Windows 2000 and Server
- Windows XP (All versions 32 and 64 bit
- Windows 2003 Server
- Windows Vista (All versions 32 and 64 bit)
 
Hardware:
- 120 MB free disk space
- 256 MB RAM
 
How do I uninstall Sophos for Anti Virus on Windows?
 
Windows 2000, XP, 2003
1. Open 'Control Panel'
2. Select 'Add/Remove Programs'
3. Select 'Sophos Auto Update', click 'Add/Remove', and follow the instructions on the screen
4. Select 'Sophos Client Firewall', click 'Add/Remove', and follow the instructions on the screen
5. Select 'Sophos Anti-Virus version', click 'Add/Remove', and follow the instructions on the screen
6. Select 'Sophos Remote Management System', click 'Add/Remove', and follow the instructions on the screen.
 
Windows Vista
1. Open 'Control Panel'
2. Select 'Programs and Features'
3. Select 'Sophos Auto Update', click 'Uninstall', and follow the instructions on the screen
4. Select 'Sophos Anti-Virus version', click 'Uninstall', and follow the instructions on the screen
5. Select 'Sophos Remote Management System', click 'Uninstall', and follow the instructions on the screen.
 
My computer is running another antivirus program (e.g Symantec Enterprise Anti-Virus). Is there anything special we need to do before installing Sophos Enterprise Anti-Virus?
Yes. It is ABSOLUTELY NECESSARY to remove any other Anti-Virus client on the workstations. Otherwise, Sophos will not install and perform correctly. In case you have difficulty removing the already installed AV software please contact helpdesk and they can assist you with special tools for removing other AV.
 
I have a red circle with a white x in it showing up on my Sophos Shield in the System Tray. What does that mean?
This can mean your Sophos client is not receiving updates from any server, or the Remote Management Service was unable to receive an update from the UCY server but the Sophos Enterprise Anti-Virus may have received updates from the Sophos Corporate web server. The Sophos Corporate web server does not provide updates to the Remote Management Agent which causes the error indication to display. To determine which instance is the case, please follow the instructions for viewing the Auto-Update Log in this FAQ.
 
How do I view the log for my Sophos client?
Right click on the blue Sophos shield that should be in your System Tray and select, Configure Updating, from the pop up menu. In the "Properties for Sophos Autoupdate" box, select the tab labeled, Logging. There is a button on the Logging tab labeled, View Log File. In that log file you will be able to see the status of the auto-update process and the server from which it is successfully receiving updates.
 
I run another software firewall. What do I need to do to allow Sophos to correctly communicate with the update and management servers?
Yes, you need to allow the same ports as are listed in the Hardware Firewall FAQ above and, you may need to allow the following Sophos applications access to the network:
 
For Windows 2000/XP/2003/Vista:
- RouterNT.exe
- AutoupdateAgentNT.exe
- ManagementAgentNT.exe
 
 
MacOS X Questions
 
What are the software and hardware requirements for Mac?
 
Operating System:
- Mac OS X 10.2.8, 10.3, 10.4
 
Hardware:
- Intel and PPC Macs
- 77 MB free disk space
- 128 MB or more RAM
 
How do I uninstall Sophos for Anti Virus on OS X?
You will need to enter an administrator username and password to run the uninstaller.
1. Go to Macintosh HD|Library|Application Support|Sophos Anti-Virus
2. Open 'SAV Uninstaller'
3. Follow the instructions on the screen.
 
 
Non-Supported Platform Questions
 
 
Is Sophos available for any other platforms?
Yes, we have clients for the following non-supported systems.
 
Windows:
- Windows 95
- Windows 98
- Windows ME
- Windows NT 4
 
Linux on Intel:
- Red Hat 5.1/5.2/6.0/6.1/7.2/8/9
- RHEL 2.1/3/4
- SUSE 6/7/8/9.0/9.1/9.2/9.3/10.0
- Enterprise Server 8/9
- TurboLinux 6/7/8/10Free BSD 3, 4.5
 
FreeBSD:
- 3.0/3.4/4.0/4.5/4.8/5.1/5.2/5.3/5.4/6 on Intel
- 6.0 on AMD64
 
HP-UX:
- 10.20/11.0/11.11/11.23 on HP-PA
- 11.22/11.23 on Itanium 2
 
AIX:
- 4.2/5.1/5.2/5.3 on PowerPC
 
Solaris:
- Solaris 7/8/9/10 on Intel
- Solaris 8/9/10 on SPARC
 
 
For more details please see: