STAND-BY ENGINEER (+357 - 99 - 536858)
______________________________________________________________________________________________________________________
 
In the extreme case of phone unavailability, your call will be automatically redirected to the voicemail message.  In such a case, please leave a message or call back later.  Please note that calls from telephones with hidden phone numbers are rejected.
 
______________________________________________________________________________________________________________________
 
The IT Infranstructure Service offers a standby engineer service for after - office hours, including weekends and public holidays. Details follow: 
 
DAY   STAND - BY PERIOD 
Normal workday 17:30 until 07:30 the next day
Weekends and public holidays 
All day long  
 
If there are any problems encountered during normal office hours, then the supporters of your department / service should be contacted.
 
The standby engineer service is for resolving critical problems regarding the following:
 
  • the University's network backbone,
  • the University's central servers,
  • the central services provided to the University users, like:
    • e-mail / collaboration services
    • directory service
    • internet / Wi-Fi service
    • Ip telephony 
  • the security of the University's domain.
Please note that this service does not cover the following problems:
 
  • problems related to equipment and networks not administered by the IT Infrastructure Service
  • hardware and / or software problems of departmental equipment (e.g printer failures, office tools support),
  • personal account problems and user settings (e.g incorrect settings for email clients of individuals (such as MS Outllook, mac mail, thunderbird), incorrect network settings, quota problems etc), 
  • personal computer problems (e.g malfunctioning operating systems, incorrect settings, viruses, malfunctioning wired / wireless network card)
The above mentioned problems are the responsiblity of the supporters of your department / service. Please contact them during normal office hours to remedy such problems.